• Find out the symbol code .
• Go to the Menú Chart -> Open chart.
• Select in the exchange list the exchange corresponding to the code you wich to add and write down the code in symbol code.
• Then click in the icon with the magnifying glass.
• To finish select the chart options and click in Ok.
  

• Once the chart is openened
• SelectData in the main menu and select Intraday Download
• Then click in the pop up window and chose the beginning and end date for the chart historical data (Remenber not to chose any bank holiday , saturday or sunday as beginning date ) the end date is not relevant..
• Then clik in "LOAD".
• Remenber that the option "Symbol Management" of the data menu will be activated by default, you will have to unmark it if you want to use the "intraday download option".
  

• Select the data source by left clicking a bar in the chart..
• Then right click the chart with the mouse and select the option Object properties. .
• In the appearing dialog box click the tab Compression and modify the fields first date and last date by indicating the period you do want to visualize.
• If you want to add historical data you need to do a previous data downloading in your data base.
• To finish Apply and Ok.
  

• Make sure you are not getting any error message as invalid usermame or by being connected from another terminal with the same logins.
• Chek in the menu Files -> options, that the configuration of the data service is the proper one. The username and password must be correct , the connecion port must be 40010 and the server best fit.
• If you are connecting via a proxy the option proxy must be activated and the access to the connexion port 40010 must be granted in the proxy.
• Check that your antivirus of firewall is not blocking Visual Chart´s connexion
• Try to access to some Websites specially Visual Chart one http://www.visualchart.com.
• From ms-dos environnement run the telnet command to one of our servers to see if you get an answer or an error message (For example 212.162.50.202 40010). From start -> programs -> accesories you will find the icon of the system giving access to MS-Dos.
• If you have cheked all this options and you are still not able to connect even if you have obtained proper results you can contact our custommer support and they will check the problem.
• If you don´t manage to open any website you will have to get in touch with your interner provider because this could be a problem with your internet connexion, but always remenber to make sure that your pc´s securitys system are not blocking your internet access.
  

• Close Visual Chart 4 .
• Download the folder catalog.dat.
• Save it in : c:/program files/vchart4/data/general/ (or in the directory where the application is installed).
• Overwrite the existing file.
• Run the application again .
• Compile again all your customize strategies, indicators and studies by going to the meny Files -> Strategies -> Publish all vba projects.

• Go to the menu Files -> Options and select Alerts
• Different form to receive the alerts are available , these alerts can be activated over prices , indicators strategies, lines crossovers etc..
• Among these possibiliteis you will find the icon corresponding to Alert configuration via sms
• Click this icon and fill the dialog box with the corresponding details :
  • Activate the field Enable mobile phone notification (sms notification) and send test message .
  • You need to indicate the account provided by your phone company to be able to get the alerts via the mobile phone.
  • To finish click in OK and you will get a trial message to confirm that the configuration has been made successfully
  • Remenber that this functionnality requires an email program as outlook express in your computer..

• Open a quote list in visual chart with the shares or futurs you do want to export to excell.
• Clik on the quote Menu , and then select the option Export Copy links to Excel .
• Open an excell sheet and then Edit and Paste in the cell A1.
  

• Open a chart and set up your personal parameters (bar colors , indicators ,type of representation...)
• To save this configurationa as a template right click the chart with the mouse.
• Click the option Template Save as template...
• Chose a name for the template.

• Open the chart
• Right click with the mouse anywhere on the chart and select the option Apply template
• Selet the template you wish to use and then OK
• This way the chart will be configured straight away the way you need.

• Go to Chart -> Open chart in new window
• Insert in Symbol code the name of the value
• Click in the magnifying glass
• If the value appears in the dialog box and the code is different to the one on the chart select it and click in OK.
• If you wish to save the chart in the same window all you need to do is press ctrl + m and you will be able to change the value code by keeping the same chart configuration.
• If you get a mesage "Search Error " this is because there is no value matching this description or code. Make sure the search criterias are the proper ones and do the search again..

• From the menu data click in Fill Gaps or run an intraday download of the value from the date it stops updating up to the current date and make sure the gap has been filled in the chart. To do the intraday download check this faq
• Make sure by double clicking the real server icon that they are not any Active Queries pending .When all the charts will be correctlly updated this value will be 0
• Check that the folder containing the historicall data is not protected as "Read Only ". .
  • To check it you need to click on the icon correponding to the file that you will find in the folder of the market the symbolo belongs to, (For example 010034Eurus.min corrspond to the intrada folder of eurodollar and you will find it in c:\programfiles\vchart4\realserver\data\01\0034
  • All you need to do is right click the folder with the mouse and then go to properties and check that the "read only" mode is not activated
  • If the chart is still not updating we recomend you to delete the file inside the corresponding folder and open the chart again or if you still don´t manage to solve the problem contact our custommer support.

• Find out the symbol code .
• Go to the Menú Chart -> Open chart.
• Select in the exchange list the exchange corresponding to the code you wich to add and write down the code in symbol code.
• Then click in the icon with the magnifying glass.
• To finish select the chart options and click in Ok.
  

• Double right click with the mouse on the window where the charts are inserted and select Object properties.
• Click the Scales tab.
• Select Merge scales and Merge with Symbols.

You have to do it in the timeframe 1200am -800am
This is due to the fact that this exchange works 24 hours.
If you try to update these charts out of these timeframes you will not be able to do so.

• Download the file from http://www.visualchart.com/enxx/strategies/systems/systems.asp?seleccion=1(extensión .VBA or .FLW) in to the folderc:\programfiles\vchart4\documents\vba\strategies or in to the one you have chose to install the program.
• Once Visual Chart is openened go to the menu Systems , and click Modify System.
• In the dialog selection box select the downloaded file and open it.
• A window will pop up then .This window will be different depending on the file extension FLW or VBA.
• If the downloaded file has an .FLW extension (the system has been created with the visual design platforml), you will have to compile the system by clicking the tab"Create"
• On the other hand if the file has a VBA extension you will have to compile the system by cliking the menu , Debug ,and then Publish .

• Close Visual Chart.
• Download the file Quotes.dat
• Save the file Quotes.dat in the folder c:\programfiles\vchart4\data\general, (or in the directory where the application has been installed).
• Overwrite the existing file.
• Run the application again and double check that the markets are avaylable.

• Check in the tab adjustments inside the system properties that the option budget is not activated and if it is activated, it needs to have a budget selected
• Optimize the system this way we will know which parameters are the best ones .May be with the parameters you have selected the conditions are never fulfilled so the system never enters the market.
• Maybe there is not historical data enough in your chart .You should do an intraday download then.

• If you have created the system yourself double check the system syntax..
• If the system is based upon and indicator , this indicator must be installed and compiled , if not the system will never work.

• Check that the strategy has been saved in the correct folder depending if it is a system an indicator or a study.
• Remenber that in the strategy has been created in VBA, you will have to compile it from the menu Debug, and then Publish.

• Open any chart
• Look for an Icon that you will find in the main bar formed by three green squares. The middle one has three points inside it and the other two have two arrows one through the right and one though the left
• By cliking on the central icon you will see the quote´list selection dialog box.
• Click on the quote you do want to visuallize the charts form and click in OK.
• To finish click the icons with the arrows to move over the quote in one direction or another.

• Open Visual Chart
• Restore the main window from the menu Restore that you will find in the upper right side of the screen.
• Click in the upper right corner of the screen and dragg the window towards the other screen
• When visual chart window will be extended to both screens you can maximize it or extend it in a way to be able to organize the information of your workspace in both screens.

• Place the mouse pointer over the objet you do want to erase , for example a support and left click on it. Once the object is selected press the key Del on your keyboard .
• You could do it as well by using the graphic object manager
  • You will find this icon on the toolbar it is formed by three squares(red, yellow and green) with the form of a stair.
  • By clicking thes icon you will see a pannel on the left side of the window where all the objects inserted in the charts are shown (charts, quotes, lined, indicators etc...)
  • You can select any of the object in this window and delete it again with the key Del or by letft clicking once and right click then and selet -> Delete

From a chart :
• Open the chart you wish to export in to a text format.
• Right click the chart with the mouse
• Select the option Export chart to tex.
• Save the file with a name .
From a quote list:
• Open a quote list with the symbols you do want to export.
• Then click the quote Menu-> Export -> Export to text
• You will see then a dialog box showing you the folders where you can save your document and where you can rename it.
• In the text file the last tick of each of the quote value will be saved.

• Click the option View in the main menu.
• Then select the option Toolbar and click Customize .
• In this configuration window, in the tab toolbars select the option Reset all.
• Save the changes and close the window.

• If you need your workspaces , charts, quotes lists, ... You will have to copy the folder Documents wich will be found in C:\ program files\Vchart4 (or in the directory where the application has been installed).
• If you want to move historicall data you will have to copy the folder RealServer which will be found in C:\ Program files\Vchart4\data\01 (or in the directory where the application has been installed).
• If you want to move all the information you can copy the folder vchart4
• Before you use your workspace in this new computer remenber to go to Visual Chart menu File -> Strategies -> Compile all VBA projects.

• Go to the menu Files/Options
• In the configuration dialog box select Chat.
• You need to chose a nickname to identify yourself and then click apply.
• Select again from the File menu the option Chat.
• A window will pop up where you be able to get in touch with our custommer support to solve any queries.

• open the chart selection dialog box from the menu Chart -> Open chart in new window.
• Check the value to be erased from the symbol´list by previouslly selecting the market where it is registered.
• Mark the symbol and then click Delete.
• A window will pop up asking you if you really want to delete the symbol.Say ok and the symbol will be deleted from the list.

• open the chart selection dialog box from the menu Chart -> Open chart in new window.
• Check the value to be erased from the symbol´list by previouslly selecting the market where it is registered..
• Mark the symbol and then click Delete.
• A window will pop up asking you if you really want to delete the symbol.Say ok and the symbol will be deleted from the list. .

• Open the chart.
• Go to the menu File -> Export chart as image.
• Then select the folder where you want to save the chart and give a name to it.
• To finish send this folder by email or insert the image in any document.